As usual, come July, ETN or Explorer Tourism Network gets into its ‘ritual’ of mindset and skills coaching to transform its people into talents under its Talent Management Initiative. Together with its CEO, Herman Lim and the Financial/HR Director, Ooi Ling Ling , we have, for the last 2 years, been working very closely to build ETN’s brand of Talent Management System (or TMS).
I know many organizations are into talent management, and I have been involved in many of it as well. The uniqueness of ETN’s TMS lies in these areas:
Firstly, they are really serious and committed to it. Why, the top bosses are not only involved in every step of it, but possess ‘people values’ that guide the way they have been managing the business for the last 12 years.
Secondly, it is only a company of 18 people where most other companies would have said these words ‘we are hardly surviving; we do not have the money nor the time to build them, let alone they running away after being trained!’
Thirdly, they are in the travel business where even many of the big boys (with due respect) relegate people development to a far corner of their priority list. No wonder ETN is a highly profitable organization both in good times and very bad times. It is growing very well, clinching new and big accounts. Clients simply love to deal with an organization such as ETN which possesses noble values of integrity and quality standards by a truly young team of committed staff. Taking this ‘road less travelled route’ has proved many organizations wrong that it is a waste to take people, develop them, and share its success with them.
ETN is truly a family with a wise and caring ‘father and mother’ role played by Herman and Ling Ling. Inculcating in them good ethics and values, and role modeling them in the everyday work life certainly bring joy, happiness, fulfillment and success to everyone. I am glad I am part of this as well.
Do you have similar experiences? What your views? I would love to hear your story.