If you are trained to be a good listener and observer, you need not have to work very hard to know what the truth is about a person, situation or organization. External signs and behaviors are more than enough to tell you. They tell a whole lot of story by itself. So when someone is happy or when an organization is healthy, there are certain tell tale signs that you can notice.
One organization that has obvious tell tale signs of their tremendous progress, success and dynamism is RELIANCE. Today, its brand name is already so deeply embedded into the minds of the travelling consumer so much so “travel” means “RELIANCE”. It has gotten into the same league with other power brand names like Nokia to mobile phones, Rolex to watches, Maggi Mee to instant noodles and so on.
While other travel companies are still licking their wounds inflicted from the recent economic meltdown and natural disasters like the volcanic ashes in Europe, this company is dancing away with success.
When you see a ‘baby boomer’ CEO like Datin Irene Gan rocking away in her latest party outfit together with her united team of leaders and dynamic workforce you then understand why the company has continuously stay relevant to the fast changing needs of the marketplace.
However, forward-looking companies see this differently; they look for ‘excuses’ to celebrate their success with their people. When they take such an empowering perspective, it sends out a clear message that work is fun, and not dead end drudgery. They see merry making over good food, drinks, and entertainment as the best way for people to tear down the walls that stand in the way of good communication, bury misunderstanding and rebuild rapport with everyone.
Their core beliefs and values are somewhat rooted in the answers to these commonsense questions : Isn’t leisure the very thing about the travel industry? Isn’t this what the employees are expected to deliver to their customers? And doesn’t it make good sense that they are living it out themselves before they can sell this passionately to their customers?
Organizations that cleverly and sincerely combine their business vision, game plans, bottom lines with the ‘People Factor’ as an integrated strategic ‘concoction’ stands a far higher chance of gaining success in a highly competitive environment than those who simply maintain a narrow focus.
The ‘People Factor’ in RELIANCE, however, went a ‘little too far’. It was a night of entertainment provided by ex-employees for its current employees. Now that explains why I was invited there too. I too was an ex-employee who partnered them for 23 years! And still doing this from the outside!
So what’s the lesson? Even ex-employees are valued. There’s always a common ground no matter how diverse or different people are as long you believe in leveraging on people.
Somewhere in the middle of the evening, my wife Angeline whispered in my ears and said, ‘Do you realize that you are seated next to Datin Irene on one side as the former HR Director and the current Group HR Director is seated on her other side?’
Wow! That’s really something to ponder about. Not only is it an honor for an ex-employee to sit next to the CEO but also it further underscores this organization’s strong belief that human resources play a big role in their success!
When was the last time you celebrated your success or help someone celebrate theirs, and why? Do click on “Comment” box and share your experiences and stories.