All posts by Mike Heah

CEO & Founder of Corporate Coach Academy, Asia's Leading Coaching School. Attained the International Coach Federation - Master Certified Coach (ICF-MCC) Credentials in 2014. Winner of "The BrandLaureate Icon Leadership Award 2013 for Transformational Coaching". Founder of the 1st ICF Malaysia chapter & Chairman of Malaysian Association of Certified Coaches.

Coaching Engagement

WHY HIRE COACHES?

Q: Why do organisations hire coaches to coach their executives?

A: There are many reasons. Most importantly, leaders need to have new skills in order to have an impact on results and people in an ever-changing environment. These skills need to be learned and applied on a real-time basis.  Through coaching, results can be hastened, with no delay in their application and implementation.

POWERFUL QUESTIONS:

  • How effective are your leaders in meeting the challenges of your organisation?
  • What are their issues?
  • How long have they struggled to overcome them?
  • What methods have you tried using?

ENGAGING A SUITABLE COACH

Q: We are planning to engage an executive coach. What are the criteria to look out for in getting a good one?

A: The executive coach has to be familiar with the coaching issue(s) you want to resolve. Someone who has been a corporate executive before or has been exposed to executive and organisational work would really be helpful.

In addition, the coach’s value system must be aligned to your organisation, which is demonstrated by their approach and personal philosophy. For instance, if your organisation values internal competition over team harmony, then it would not be well-served by a coach who does not believe in it.

Check out their track record by asking for references to ensure their conduct is in line with the ethical code of professional coaching.

It is equally important that the coach comes from a certified coaching body where they have undergone a formal coaching programme over a reasonable period of time.

Lastly, there must be “human chemistry” between the coach and the person to be coached; without this, there will be no trust to move the relationship forward.

POWERFUL QUESTIONS

•   What is their area of expertise?
•   Who have they coached before?
•   Does it fit with what you want the coach to work on?
•   What do they say about their beliefs, values and perspectives in helping you resolve the issue?


For more info, call 03-62054488 or log in www.corporate-coachacademy.com for programme details.

THE BEST DEAL OFFER FOR HRDF TRAINERS TO BE GLOBAL CERTIFIED COACHES

What is Corporate Coach Academy (CCA)’s latest initiative?

We are doing an outreach initiative for HRDF Certified Trainers to become Global Certified Coaches during this lockdown period. We are offering them a never-before 55% off our normal programme fee, which works out to be only RM4,500 instead of RM10,000 to attain the Certified Associate Coach Credential. 

This is the best time as most of them will be at home and can now do something solidly long-term for their personal and professional enhancement.

Why is CCA making this very special for them only?

HRDF trainers are singled out by us to be a serious lot of professionals as they have demonstrated their commitment in their investment of time, effort and money to become HRDF Certified Trainers. We believe that we should support them to stay on course in their people development profession as well as to tap on bigger opportunities out there in the marketplace.

How does becoming Global Certified Coaches help them?

During this time, and for all times, it is imperative they should start to reposition themselves now for something more than just trainers.

Why?

Firstly, there are simply too many trainers with many of them training on almost the same areas: interpersonal skills, leadership skills, EQ skills, customer service skills and the likes. In such an over saturated marketplace, it is not only tough to compete but they also often get into a price war with each other that thins out their profit margins. This denies them of a decent living standard.

Secondly, forward-looking organisations are moving fast to invest in Coaching to power up their people leadership skills and also to use it as a strategic weapon to help their leaders resolve issues on real time basis. This is becoming absolutely necessary as changes in the world are moving too rapidly and leaders need to be up to mark to deliver immediate results. So, it will be a missed opportunity if trainers do not have these coaching skills and credentials.

And thirdly, by becoming coaches, they become much more versatile as they will have skills in both training and coaching.  There are so many things they can do with these skills.

Can you explain more about this Global Certified Coach Certification?

This is an ICF (or the International Coach Federation) coach certification. ICF is the world’s leader and standard bearer of Coaching whose credential is the only one that has a global standing where its coaches are recognised all over the world.   

There are 3 ICF Certification levels. We are encouraging them to go for the Associate Coach Certification, which is the first level of certification. It is a 4- module curriculum of 60 hours of coach-learning and 15 hours of coaching fieldwork.

The big advantage of studying with us is our teaching methodology can gear them up to acquire coaching skills very fast that will make them ready to offer themselves to their clients. The other one is our life-long coaching support through our very own Malaysian Association of Certified Coaches. In other words, they are never left high and dry after they complete their studies.  

The one that is for the HRDF trainers is starting on May 2-3, then May 9-10 and the last one on May 30-June 1.  

To make it extremely easy for them, we also provide a monthly installment plan.   

How do they register for this programme?   

They can register at https://bit.ly/33XJo2s or call 03-62054488 or visit our website www.corporate-coachacademy.com.   

THE COACH MATERIAL IN YOU

How do you know you have the “Coach” material in you? The simple answer to this big question is when you enjoy being with people or have a way with them.

Let us understand the first one – enjoy being with people.  People who enjoy being with others are essentially people persons. A large part of their lives involves doing things with people. They are keen on activities that center around people such as reunions, birthday parties, community projects, or business-related networking events. They are comfortable with people and vice versa. They have a good time because they connect quickly with the crowd. People are drawn to them too. Within a short time, you will notice they are engaged in active conversations with everyone, be they strangers or friends.

Do not mistake these “coaches” for sales people who are highly sociable. And neither are they party animals who love fun and social chatters.

They are also not extroverts. In fact, many coaches are introverts. They may be the quiet type but they speak up when they have to. I call them “measured” conversationalist.  They are unlike “loose cannons” who speak profusely without knowing when to stop. Generally, they like to listen more. This is because they have high respect for others.

Humility is one of their traits, projected by their openness to accept people’s views and opinions without arguing to have theirs heard. Yet they stand tall and are well-assured. All these make them “attractive” to people.

Now, let us understand the other aspect – they have a way with people.

By this, I mean they have some form of personal power. They are natural influencers – they either have a calming effect on people or are adept in convincing them.

They also communicate well and that creates harmony in people around them. They are persuasive and can make people open up to them or draw them out of their security or comfort zone.

Due to these abilities, people often seek their advice. They can enlighten people, which is evidenced by the many appreciation messages they get from others for having touched their lives.

People with the “coach” material usually have a calling or realisation that they are good with people. The urge to do something for others increases over time. This makes them more curious, even impatient to do something about it. They yearn to get more meaning as they have found their purpose in life, that is, to make a difference or leave a mark in someone’s life.

  
Call 03-62054488 or log in www.corporate-coachacademy.com for our full range of world class coaching programmes for all leaders. 

IS BECOMING A COACH FOR YOU?

Coaching is not for everyone, but it may be for you. Coaching is in demand today. Many business consultants, therapists, teachers, trainers and advisers find coaching appealing as it complements what they are doing. Coaching adds value to their services. Hence, more people are making a switch to the coaching profession.

At the same time more people are seeking coaches to help them either to resolve issues or achieve goals. The power of coaching lies in the coach’s ability to raise the self-awareness of people to remove blind spots, find new opportunities, and most importantly, move forward in life.

Coaches do this well because they focus on the relationships with their clients. Their ability to engage in deep and non-directive conversation helps the clients to make breakthroughs in their lives through self-discovery.

When coaches deliver good results, their reputation and earnings grow. On average, it takes three to five years to become a competent coach.

Take this little quiz to see if coaching is the right profession for you or simply enjoy it as a hobby or an opportunity to contribute to others.

Statement

  1. I truly enjoy working with people.
  2. I like to help people.
  3. Many people come to me for counselling.
  4. I am open to learning and unlearning.
  5. I can persuade well.
  6. I am ready to do something that revolves around people.
  7. I am prepared to invest time and money to move to a new career.
  8. I am a confident person.
  9. I have a good relationship with people.
  10. I am a good listener.
  11. I understand and accept people and their views.
  12. I am good at setting goals.
  13. I have strong follow-through skills.
  14. I communicate well.
  15. I am curious about people.

Yes = 3
Somewhat = 1
No = 0

Should you score 30 points and above, then becoming a professional coach may be the best career for you.

For details, call +603-62054488 or visit www.corporate-coachacademy.com

COACHES AND THE COVID-19

Like all others, many mishaps can also befall on coaches in the Covid-19 situation now and for a while.  The fact that many coaches are independent professionals means that they can ill afford anything untoward that is caused by this virus infection. It can be rather damaging to both their business and health.  Indeed, coaches can regard themselves as ‘high risks’ as their career is centered around having conversations with people at a pretty close distance.  As the Covid-19 is spread primarily through droplets, coaches need to be extra vigilant and careful not to contact this virus, both inside and outside coaching.

Here’s something for coaches to think about, even to act on immediately. 

For coaches who are in the business of coaching or simply coaching entrepreneurs, they have to acknowledge that business may be affected. Coaching can be one of the first thing that individuals or organisations will axe during such times. The continuing slowdown in the global markets coupled with an uncertain political climate are making this business even tougher.

Coaching Session

Coaches certainly have to be more innovative and work harder and smarter during this time. The old ways of getting coaching business need a total relook both in business direction and the types of clients as well.  Coaches need to reframe; even to change their present clients to those who are less affected or are prospering during this time.  For example, the clients from the medical and the financial services industries are doing well while those in consumer products are not.

Now let’s look at the health side of things.

Whenever there are personal coaching assignments, there’s a great need to exercise great caution and care, ranging from coaching the client at a further distance, washing your hands before and after each session, using the handkerchief when coughing and sneezing to reducing the touch of handshakes or hugs and many more. Even putting on a face mask to coach may be a good thing to do should you be coughing or sneezing regularly.  Postponing session when there is suspected health risk should be considered even if it means a loss in business.

I like to strongly recommend coaching virtually without any physical encounter. This is probably the safest measure of them all. 

Don’t feel uneasy to discuss this frankly and openly with your clients. As much you want to protect yourself, they too want this as well.

Coaches should keep themselves safe and healthy at all times because any symptoms can take you out of action for a while.  This can affect income returns in a substantial way and many can ill afford this to happen. This is not all. If any coach is victim to this virus, it can be a stigma and bad publicity which is not good for our reputation and business. 

So coaches need an extra dose of living clean and healthy at all times.  Our stakes are very high, the price to pay is equally high too.

WE CAN ALL INSPIRE SOMEONE, EVERY TIME

Let me ask you 3 questions:

  • When was a time when someone said to you that they were so blessed to have met you?
  • When was a time when someone told you how appreciated they were for something you did for them?
  • And when was time someone came to you for an advice that changed their life?

Please take a few seconds to think of these…………….

  • Can you recall any of these moments?
  • Why do you think they respond in this way to you?
  • How did all these make you feel?

I’m sure you have had these moments. You see, many of us have been and are still an inspiration to some people in our lives.

So to be an inspiration to people is really not just a tall order, not impossible, not meant only for the giants of mankind like Mahatma Gandhi, Mother Teresa or even Tun Dr Mahathir.  Indeed, we don’t need to make national headlines to be an inspiration to others. Many times, the most inspiring people in the world go unnoticed.

You see, they don’t do it for others to see, but really it’s for God to see.

I’m sure that you too have done many good things for people but they are unnoticed. So really who cares, for it’s for God to see.

There are 4 common qualities that I find in most people who inspire others:

  • Selflessness (not selfishness),
  • Generosity (not stinginess),
  • Courage (not cowardice),
  • Guided by a purposeful sense of service (not disservice).

So anyone with these 4 qualities are an inspiration to people.  A teacher who teaches well is an inspiration to his students.  A waiter who serves well is an inspiration to his customers.  A manager who grows his people well is an inspiration to his people.  And the list goes on.

There are very precious benefits that come to people who inspire others.

They fondly remembered us at the end of our lives. They get blessings, even luck when they give. Finally, there is happiness & fulfilment that comes with it too.

In my work with leaders, we often explore ways how they can make a difference and be more inspirational to their people. These 5 ways keep coming back as the ones that will make them more inspirational:

  • Stand for something
  • Act with passion
  • Show care and kindness
  • Demonstrate integrity
  • Listen more, talk less, and be a coach

Life is indeed too short for us to waste our time doing ordinary things. The Dalai Lama once said, we have no control of the past and the future; the only one we have control of is the Present.

So there’s no point sulking over our mistakes too much. There’s no point getting angry with someone because nothing is going to change.  And no point too getting stressed about something that hasn’t happen. Nothing is going to change.

So let’s use our time in the present moment to make the ordinary things we do, extraordinary. Let us lead a Life with a Purpose. It will make us special. It gives us the passion to do things with excellence.

At the end of life, we want to leave behind fond sweet memories of ourselves to others.  We want to leave our legacy. Our foot prints too.

Adios but Not Goodbye, Jee Kor Ma!

My 6 brothers and sisters called our late aunt, Jee Kor, or Second Aunty but we have always regarded her as ‘Jee Kor Ma’ or in English – ‘Motherly Aunt’. 

She was Jee Kor Ma or ‘Motherly Aunt’ to us because she was truly a mum to us who always treated us like her own children, very similar to her own very loving 5 children: Ah Kwang, Ah Ghim, Niramon, Jenny and Bunny.

For all the years in her long life, she consistently showered us this motherly love, although we were far separated by distance (we in Malaysia, and she in Thailand) and time as we could only get to meet once a while and that time was brief and short as we had duties back home to attend to.

All of us were always so very touched each time we get to meet her again. Her happiness in seeing us again was so extraordinary, very much like the biblical story of Mother Mary’s joy after finding her missing son, Jesus, in the temple.

During this brief time with her, she would drown us with her generous love – her gentle touch, her kind words and her curious questions about us, not forgetting the plentiful delicious Thai goodies she would stuffed into our bags for us to take home, as she was so afraid that we would go hungry without enough to eat.

Jee Kor Ma’s story of love for us is very much seen in her own family as well – very, very admirable for the selfless ways and sacrifices she made to bring up her 4 children at all costs, overcoming the suffering poverty that was inflicted on her when she came to Thailand from China some 80 years ago.

Today her children are very happy and successful people because of her.  It is because they get to follow her footsteps. They take on her values and qualities. Even her loving grandchildren and great grand children are showing much of her great traits. What a blessing!

While we are so sad to lose her, we are also very much at peace for we know she is now in heaven, a better place, a happier place with Jesus, and all her brothers and sisters as well those who had all gone before her.

She was the last Heah clan of her generation on earth, but now reunited with all of them again in Heaven.

So we will only say adios to you, Jee Kor Ma, but not good bye, for we will be united with you one day when God says it’s time too.

Till then, May the Lord Jesus always protect you and Rest in Eternal Peace, Jee Kor Ma, until we meet again!

Learning To Walk Again

Certain moments in our lives are very defining. They have the potential of making us take a hard look at our lives. My ‘certain moment’ was the time during my hip problem, the surgery that followed and the painful recovery time that I am still undergoing.   

I call this article ‘learning to walk again’ because it’s about this particular chapter of my life that has taught me never to take things for granted any more.   

You see, walking, running, jumping were activities  I took for granted. I never consciously attribute them as God’s gift for me. Never was I grateful that I was so mobile where in ‘happier times’ I could do so much – jogging for stretches, climbing up the hills around my area, playing football and basketball in the mud and rain, and so on.

Then unexpectedly, this very thing I took for granted became the very thing that was taken away from me. My mobility was severely hampered during the late stages of my hip pains. I couldn’t move a fraction of what I could do previously. It took another beating during the surgery and the recovery period that reduced me to a child who couldn’t walk to learning to walk again – in baby steps with a walker and now a walking stick. 


At this time now, every step I make is precious, an achievement.  I am now so very thankful to the One up there for giving me a second chance. I feel so thankful too to Angeline’s loving tender care during this whole episode.  I’m also thankful to well wishes from my friends, their gifts, their visits and their prayers. 

Adding them up together, they all are helping me to walk well again. 

Thank You!