Category Archives: Q&A

Coaching for Trust-Building


Q  Like others in my department, I feel powerless in my company. My boss wants to make all the decisions, leaving us with only mundane things to do. We want to understand why he behaves this way and what we can do to change his mindset on managing our department. What advice can you offer us?

A Probably the single most important factor for his autocratic style is his level of trust on you and others. Till he believes in your competence and ability to read his mind to make similar types of decision, it may be difficult for him to give up his control.

While he definitely has to change this mindset for the long-term benefit of everyone, you also need to ask yourself “What can you do to earn his trust and respect?”

When you make this effort, focus on how you can help to allay his fears when he gives up some of his roles and decision-making powers.


  • What are your current performance behaviours that make him lose some confidence in you and others?
  • How confident are you in making decision?
  • How can you find out what his expectations are?
  • What can you do to win his trust?


Q  I am a corporate executive and hold a senior position in my organisation. I am hoping to be a business coach as my post-retirement career. With a wealth of experience that I have gained over the last 30 years, this should help me become a good and successful business coach. What areas of business coaching can I consider seriously?

A  Planning your next career by leveraging on your wealth of experience is indeed a good strategic move.

Additionally, although it is not “formally” claimed, a coach with a “senior” age has lots more advantages and credibility than someone younger.

There are many areas of business coaching you can look at. Some of them are: helping clients in improving business performance; setting winning strategic direction; gaining market share; improving organisational efficiency; setting strong customer service delivery system, etc.


  • What are your best business competencies?
  • Which are the areas of business that you are most passionate about?
  • Who and where are your target markets?
  • What kind of business needs will impact the company’s bottom line?


Q  I am still trying to get over the complaints about my communication skills. I get frequent complaints from my subordinates that they are not aware of many things they should know about the department and company.  I thought I have been communicating well on this and am puzzled why they are still complaining about it.

A If you are a “once-in-a-while” type of communicator where you provide information either when you remember to do so, and/or provide it based on what you consider is important to them, then you need to check this out thoroughly. In essence, communication is not an easy task; it is a day-to-day role and the faster and more challenging the work environment you are in, the more you need to be a better communicator. Good communicators are usually people with high empathy skills; they are mindful of what information is needed to be given and the repercussions if they should overlook it.


  • To what extent are you considered a strong link between the organisation and the people who work for you?
  •  What are your current communication behaviours?
  •  How can you know whether your people feel included?
  •  Does their work performance reflect that they are well-informed?


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Question: I was forced to take over my husband’s position as CEO when he died two years ago. The company now has 1,000 employees. Before this, I was the financial director. Now I am in this hot seat and am not comfortable in it. Unlike my late husband, I do not possess his business acumen or leadership qualities. People in the company are now waiting for “something” from me. I am sure they are comparing me with him. I want to get out of his shadows and be just me, not to compete with him but to ensure the long-term future of the company. Please advise me how to do this.

Answer: I am glad you have come to this realisation that it is time to move forward. There are a number of things you could possibly do. First of all, boldly declare your vision and commitment to your organisation and the people. You also need to declare to yourself and your people the kind of leader you want to be for your company. Once you have done that, you need to identify your old patterns and behaviours that will get in the way and fight them when they recur. Keep preparing and strengthening yourself to live in this new future of yours.


  • What new future do you want to see happening for your company and people?
  • What commitment will you make for a compelling future to happen?
  • What are the old patterns of your past that may resurface?
  • What will you do to overcome them?


Question: People call me a “technically clever manager”. With 25 years of experience in managing people, there is indeed nothing that I have not encountered or dealt with. But I feel very lonely up there; people see me as having all the answers and come to me when they have a problem. The greatest pressure is living up to this image and this gets very hard over time; like Tiger Woods finding ways to remain Number One in the face of increasing competition and difficult situations. How can a coach help me to reinvent my relationship with people so that I can be happier, live a life that has less pressure and where there is a meaningful two-way traffic between me and the people I deal with?

Answer: Coaching will give you the opportunity to experience a relationship in which you can express yourself freely, explore ideas and make important decisions to change your current reality. The coach will work with you to craft a blueprint where you can implement with your direct reports, peers and customers.

A coach will help you to bravely take away the “mask” you have been wearing for years and you will become your natural self again. In fact you can bring almost everything onto the coaching table without fear of exposure or judgment. You will gain high self-awareness, new insights and generate more motivation to act on what is needed to make a difference in your life again.


  • Is a trusting relationship with someone important for you to open up?
  • How important is it for you to find a person and place to share your inner feelings and thoughts?
  • Will a delay worsen your current situation?
  • What will you need to do to find this person for this special relationship?

CONTACT FOR FURTHER INFORMATION Call 03-62054488 or log in for programme details. Live and virtual coach-learning is available. To register, copy and paste this link